Terms of Service
These terms cover the paid sesameSend services that AlphaFlow LLC ("we") runs. The open-source software has its own license, AGPL-3.0.
Paid plans only
Managed and migration work are paid services only, and so will sesameSend Cloud when it launches. We have no free hosted tier. Self-hosting the software costs nothing, and these terms don't cover it.
Your use
Send only email that follows our Acceptable Use policy. Your content, your recipients and your domains are your responsibility.
Sending limits
Every hosted team has a daily sending cap. We may change a cap based on how the team sends. Ask and we'll explain why.
Automatic pauses
Sending for a team pauses automatically when, over 24 hours, its bounce rate reaches 5% or its complaint rate reaches 0.1%. Small samples are skipped: the bounce check starts at 100 recipients and the complaint check at 1,000. We'll tell you when a pause happens. Once the cause is fixed, we can lift it.
Suspension
We may suspend or end service for abuse or for breaking the Acceptable Use policy. We may also do it when your sending puts our shared reputation or our AWS account at risk.
Deposits and refunds
If you ask before service starts, we refund a refundable deposit. After service starts, fees follow the plan you bought.
No warranty
We provide the service as is. Delivery depends on third parties we don't control, such as inbox providers and Amazon SES.
Changes
We may update these terms and will post the new version here.
Contact
Questions and abuse reports: neej@goalphaflow.com.